Dear our dear brother Tendai (Hon. Minister of Finance)

I started this discussion and really want to thank my brothers and sisters for all the input. My concern however is that the Beit Bridge Boader post has not improved. It is still chaotic, people spend forever there and the procedures are still confusing. My message to the Minister of Finance is PLEASE LISTEN or there is no point coming to this site.

We are not amused at spending 4 - 6 hours at the boarder. A work study must be carried out as a matter of urgency on how long it takes to do tasks and appropriately staff the boarder. Secondly a reorganisation of how buses, pedestrians, private vehicles and trucks pass through the boarder is needed. Finally do not be penny wise pound foolish. It is better to move people fast and collect little than aim to collect much frustrating people. The result is corruption and the country gets nothing.

It is also time you secretly introduce lifestyle audits for ZIMRA officers but do service level agreements that reward them for doing a good job. That way they will not be tempted to continue the corrupt route. After 2 hours waiting most people will bribe their way through. Do not blame people, sort the system. I think we have shouted enough and if you CARE, go through the suggestions on this forum and you will turn around that place and collect lots of money. I personally have lots of confidence in you but confidence fades if things do not change. You are one of the best finance ministers we have had yet Beit Bridge seems to be really out of your control. PLEASE HELP.

Working closely with the Ministry I think use of ICTs will really help by automating some of these operations.For instance the clients can download some of the forms from the internet and fill them before they get to the border postthen just pay online.Then they have to show proof of payment.

Its so disheartening to note with this inclusive gvt is now warming up.You are no longer updating your site especially this week you recieved the SDR from IMF and it has been reportedly deposited with the RBZ.Its so worrisome when its not highlighted anywhere near your website on the IMFs website the amount disbursed  is actually there .

As treasury what are your comments we had that Hon T Biti was saying the loan is unaffordable and it seems to be almost a third of this year's budget 

I think the way the Beitbridge ZIMRA offices is laid out is just to frustrate travellers and make sure they end up bending to corruption. The ZIMRA general-commissioner designed it in such a way that it is part of the motivation package for his staff. Confusing and initimidating travellers is their simple strategy.Even the current minister seem to be succumbing as well.There are officials who only do corrupt transactions only and if you are not corrupt they do not attend to you. The duty valuation methodologies are subjective and open to abuse by officers who can either lower the duty or up it depending on whether you are are willing to kick back or not.This is moreso in the valuation of motor vehicles. The way forward:-

1) Lets have turn around times that are adhered to all the time

2) Arrest and jail errand ZIMRA officials and their accomplices

3) Put CCTV to monitor officers

4) Put queque commissioners in the hall

5) Simplify the duty valuation process, methodology & make it as transparent as possible for the public. We fail to budget because the valuation methods are manipulated hence corrupt in themself.